I have had a business since the mid-1990's and a b...

I have had a business since the mid-1990's and a business listing (which we pay for) for a couple of decades. In all these years we have never had a bad review on Google until this past Feb. It was a 'falsified' review by a person who NEVER SHOPPED AT MY STORE. The identical review also showed-up at the Better Business Bureau. Through the BBB we were able to confirm that the review was BOGUS and that the person who wrote it only created the account long enough to post his 'nasty-grams' and does NOT EVEN EXIST. This was not enough evidence for GOOGLE who refuses to remove this 'FAKE-NEWS'.
Google is a shifty, deflecting and dis-concerned entity who could care less about doing what is right...EVEN FOR PEOPLE WHO GIVE THEM $$$$. WITH GREAT POWER COMES GREAT RESPONSIBILITY!!!! GOOGLES own business model states that they strive to do NO WRONG. THEY ARE LIARS. To this day we have had zero luck convincing GOOGLE to remove this false information about our business as GOOGLE claims that because it is a 'FREE' service they just can't do it....EVEN THOUGH WE HAVE PAID LOTS OF $$$ TOTHEM FOR YEARS!!
Google needs to be broken-up AND PUT IN ITS PLACE. This is a great DISSERVICE to a loyal customer and we will pursue this topic until it is resolved! #igotscrewgledatgoogle

DO NOT TRUST THIS COMPANY TO DO WHAT IS RIGHT!