Mohamed Al Ali

Review of Shangri-La Hotels and Resorts ...

I willl explain the 2 stars (based on my experianc...

I willl explain the 2 stars (based on my experiance) below the rating.

*Summary of my rating 1 to 5
1. Staff: 5
2. Cleanliness of villa: 2 to 1
3. Pool Privacy: 1
4. View: 4
5. In dinning food: 3
6. Facilities (Souk, Spa): 5
7. Entertainment (TV): 1 (no signal, quailty was 0)

I booked for the family Villa it was nice and cozy, "private" pool which is completely false advertising. Just go on balcony and see what i mean.
So first night after we arrived all of the sudden my family starts itching like crazy the living room was infested with "white insects" looks like terminates.. they were all over the fruit that they brought and my kid ate of them.. had to rush them to pharmacy and buy Antihistamines to reduce the itching..
I asked the butler to move us to new villa since this one is no good. He says not today , tomorrow ill move you.. what to do? Right anyway
I wait for next day
My family was moved and upgraded to bigger villa with original price (extremely nice of them) i went to manager to discuss what happened and asked for first night to be removed from bill she said yes.
The new Villa was nice and all, but again infested with cockroaches all over the ground floor (especially the bathrooms)
So my family wanted extra day and we asked for it and they gladly gave us
And got a big discounted rate because of the inconvenience.
Anyway
Another thing happened where my family were swimming with "privacy" curtains which flys with any wind.. and open between each sheet (weird design for privacy) i was on balcony and saw one of the employees peeking through the bushes at the pool..
I rush down and the guy went away..
My overall experiance was really bad
I talked to manager about it and all he offered me is the discount and what the other manager said about cancelling the first night from bill was false.
He tried so hard to convince me that the insect infestation is very normal and should be expect... really?? After all of what happened i got discount for 1 night thats it

Thank you 5 Star hotel
I shall provide pictures of insects if requested..