Scott Harvey

Review of Alan Webb Mazda

I typically don't write reviews but had to pull th...

I typically don't write reviews but had to pull the trigger on this one. It seems Alan Webb is living in the dark ages when it comes to customer service...very bad culture, it seems, from the top down. My poor experience was in the Mazda service department of their Vancouver, WA branch with David Cavarretta. I had two visits in May, 2016. One for an oil change and vehicle inspection and the other for a repair on the driver lumbar adjustment. The outcome of the vehicle inspection indicated that my front rotors needed replacing. I declined the repair and did a brake job on the vehicle myself which revealed that they had lied to me about my front rotors needing replaced. With the lumbar repair, they failed to repair it, and David refused to accommodate me with a shuttle service outside their radius on a return visit! However, he offered to provide a rental on my dime as an alternative! Time is money for them but that apparently doesn't apply for the customer! Once the lumbar feature is repaired, I will never go back! There must be a better Mazda dealership in the Portland metro area. My recommendation would be to avoid this dealership, service or sales, as the odds of getting good customer service are very poor.