Patrik Reznik

Review of Hotel Silken Al Andalus

The hotel is okay, the building looks like it was ...

The hotel is okay, the building looks like it was built at the end of 80's but renovated in 2000's.
The reception is poorly know English, only manager who actually decently speak the language.
The one thing that is very great it's breakfast. They have many options in buffet, they also have a good yogurt & smoothie bar with granola and various toppings where you can request anything for your taste. Coffee machine sucks it has poor quality beans and cappuccino option filled my cup with mix of coffee, cacao and a lot of sugar (so choose just solo coffee and milk separetly to get a drinkable cup of coffee with milk).
Now about the room:
The first room we got had a lot of mold in the bathroom, we asked to change it and they nicely agreed to do that.
The second room we got was fine, no mold, but kinda old with holes in the carpet, but clean. At the night it smelled like someone smoked in the other room and smoke was coming through ventilation in the bathroom. The smell disappeared in the morning. However, we asked to check what was going on there, they said they gonna find out the source. After we came back at 15:40 to relax after a long walk in the city, the room still wasn't cleaned yet and someone sprayed bad smelling chemicals (to remove the smell of smoke of cigarettes?) It was burning my eyes, so I took my swimming shorts and went to the pool, found out that I can't take the towel from the room after stuff told me that and they can borrow a towel on place. I returned the towel to the room and went to the pool again, where I found that they can give the towel for 1 , but I was not told previously that I need to pay and I left the wallet in the room. I lost my patience and the mood, so I went on reception to ask what the heck is going on and why I can't just to relax a bit without their luck of people working in cleaning service. I also told about the pool and what I 've got just a look of not understanding me, I was patient and calm, but the luck of skill to solve problems because of poor language of the personal on reseption just ruined my mood completely and I asked for checkout the next day instead staying 2 more nights, at least here they understood me and didn't refused to make a refund.