I have been a customer of Davis Auto BMW for 14 y...

I have been a customer of Davis Auto BMW for 14 years. I have purchased three Range Rovers and a BMW-M6! The service has always been immaculate! However, today was a disaster! I had previously called to make an appointment requesting a rental car and was told that I had one and that there would be no charge! No such thing! I was sent to Enterprise by my representative, who also had no knowledge of what was going on, and ended up renting a wreck! Hardly wanted to get into it let alone drive it! It was a disaster I am an Enterprise Plus member, and the car that I rented, even for them, was the absolute worst! Shameful!!! I cannot believe how service has so quickly and so greatly declined!
Dr. Blackwell