SunBuddy

Review of Embroidme--Marlborough, MA

The shop did an excellent job with our shirts, but...

The shop did an excellent job with our shirts, but customer service was not very professional!

We had a job set up and were supposed to be contacted that Tuesday to sign off on the design so that the shirts could be completed by Thursday. Come Thursday, we had received no contact whatsoever. We had to call every time if we wanted to get updates on our order, the shop never notified us to let us know the status. While we understand the timeline may have been affected by COVID, we did expect to be given a heads up if the order was going to take longer than expected, because we got them several days late. The lady managing our order was very unapologetic about the situation and insisted that none of the situation was her fault. Again, quality of work was excellent, but the personnel handling clients left something to be desired.