I was truly disappointed with the Novotel in New Y...

I was truly disappointed with the Novotel in New York, NY and would never book the brand again.

1) The day time concierge was abrasive and lazy and told me that he only makes recommendations for the internal restaurant not outside. So if this is your policy this is different than any other hotel in New York that I've stayed which include the Plaza, Hilton and Grand Marriott.

2) The ice machine on the 27th floor did not work and no sign to tell me it didn't work requiring me to get my ice from another floor. My ice bucket was a little dusty so I made sure to leave in plain view for housekeeping and that's exactly where it was, still dusty, after the room was serviced.

3) When I reached the hotel to pick up my key as I had checked-in via mobile I was first told I couldn't change the credit card and they couldn't even tell me the amount authorized. Then I explained that the charge had not been finalized at which time I was told I could change the card on account. Next day I returned to change the card, met with the same resistance, then compliance. Later that evening I found that the new card had been authorized for $400 more than the first authorization and I had not applied any charges to my room.

4)The bathroom door was an annoyance, it continued to hit up against the glass shower doors, noisy!

5)Not one cab driver knew where the hotel was located, never heard of it. This means I had to remember the address small but again annoying.

6) This was the darkest room I have ever stayed. I couldn't get good light anywhere, the closest was the bathroom and it was even dark.