Edwin Rodriguez

Review of Monarch Casino Black Hawk

Stayed there 1 night. Room was clean but the sheet...

Stayed there 1 night. Room was clean but the sheets had a hole on them. After the stay had a an unexpected charge on my card for unused amenities fee ($22.18) trying to ask about it i was put on hold, and transferred 6 TIMES!!!! back and forth for 38 mins!!!! Finally got to Valerie which is the MANAGER. Could not do anything for me or help with my frustration, said to call corporate if i wanted to. Needless to say won't be staying nor playing there again.