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Review of El Borneo SRL

The name "hypermall" does not really reflect the c...

The name "hypermall" does not really reflect the condition and facilities of the mall. The services provided in this mall are very poor. One example is that the escalator service, only half of the entire escalators are working. This is very inconvenient to elderlies like me especially walking up the stationary escalators, it is now became staircase not escalators. Secondly this mall is not customer friendly, there are stalls in between escalators which make shoppers to go around to go from one escalator to the other, where in fact they can go straight eg.in front of Parkson on 1st floor. A couple of bank(ATM) branches have closed which make more inconvenient to customers.eg. of shop/bank which have closed are CIMB and Daiso. Quality of lor tiles also poor. Once, I almost tripped due to the uneven tiles. These are very popular premises before they closed down. I have to give 1 star rating.