McLaren Lapeer Regional Hospital

McLaren Lapeer Regional Hospital

Brought a family member in on a Sunday afternoon with confusion and possible pain issues. The intake nurses did a good job in checking the health of our loved one and moving the patient to a bed in the ER to wait for the residing doctor to further analyze the situation. The ER Doctor was attentive and made the decision to place our loved one in residency. I have no issues with the ER staff and the care and treatment they provided to us and our family member on a Sunday afternoon. I would rate them a 4 to 4.5 star rating.

I do however have serious issues with McLaren Hospital outside of the ER, especially the third floor. I would rate McLaren Lapeer Hospital a 0 star rating if google would allow and have to give a one star rating for this google review.

Our loved one was sent to the third floor which I am now aware is the hospice and terminal floor of McLaren Lapeer Hospital. McLaren Lapeer does not have a designated Hospice unit or floor and the third floor serves as the holding area for those patients McLaren Hospital wants to discharge or who will likely die on this floor. The third floor in this hospital is the death ward and the grossly overworked nurses, aides and volunteers are so stretched with paper work, taking vitals and other tasks that they have no time for family or the patients needs. Family members were made to feel they were asking the impossible of nurses and staff if they asked any questions or related problems the patient was experiencing. In four days, the only task performed on time was the bringing of food, whether the patient wanted it or not. It did not matter what the patient wanted or even if they were able to eat what was brought. Nurses said little of the patient condition and showed displeasure with any problems a patient had. Often this situation results from administrative cost cutting and I think it was the Hospital s cost cutting measure of not having adequate personal on this floor that greatly contributed to this situation.

Our family was not informed of Home health care as an option and that the only way to be discharged for our loved one, and which the hospital pressed for, was to accept Hospice. Medical information for the family was nonexistent, we never saw the third-floor doctor and the oncologist, and neither provided any medical update until Hospice was accepted. I would never use this hospital if given a choice and would make the drive from Lapeer to Grand Blanc to go to Genesys Hospital in the future.