They always provide great service! But this time i...

They always provide great service! But this time i was a little disappointed.
I had a problem with a tire (and i have insurance on them, as they recommended) and took the car to Global Mini for the regular maintenance at the same time. The tire was replaced, but, they didn't even cared to put the new tire parallel to the other new tire i had replaced few months ago. Now, i have 2 new tires on one side, and this is making the car to pull in one direction pretty strong.
I understand that this is a tire rotation issue, but it made me disappointed with them since is such a basic issue and i am surprised they didn't gave it a thought.