Jeremy Lawrance

Review of City Ford Sydney

The service reception was quick and efficient. Joh...

The service reception was quick and efficient. John sorted out my problem in driving the aircon system. I received two phone calls during the day to advise of extra work that was needed. I had asked for my Ranger to be ready for pick up at 4.30pm and it was.
That s when the trouble started. The pick up (reception area) seemed to be swamped in a see of lost paper work. The two people in the area were on the phone and there was another couple waiting. My bill (and theirs) had not been made out. I was told that pick up time was Usually organised chaos . That chaos was not even organised. It was another twenty minutes before I left, missing my next appointment.
Might I suggest that the guy in the adjoining office, who appears to be a manager, either role up his sleeves and help in times of pressure or, alternatively identify the problem and apply for more staff to help at peak times.