I would like to share regarding the poor customer ...

I would like to share regarding the poor customer and maintenance service I encountered with CUCKOO Singapore recently. I bought a CUCKOO water dispenser a month ago for nearly S$2000. For the first appointment I made to install the water dispenser, the installation guy did not turn up on the agreed date and time. We waited in vain and no one called us. We made a second appointment for installation and the same thing happened, no one came and no one informed us. We decided to give them the last chance before we cancelled the purchase. So we made a 3rd appointment and finally the installation guy came but he was late for nearly 3 hours. The installation was done badly. A wrong hole was drilled and a second hole was drilled again. This has caused the tile of the kitchen cabinet to crack. On the first night after the installation, the trunking for the pipes of the water dispenser dropped off. The kitchen was in a mess. We have informed Cuckoo sales person to send someone to repair for us. However, 3 weeks have passed, no one came to repair and no one contacted us. We are very disappointed with the service. Finally, we decided to give up on them and repair ourselves.

I sincerely hope that CUCKOO can improve on their service.