First of all, let me start by saying that we booke...

First of all, let me start by saying that we booked this hotel for 10 people. That's right. Ten people. $12,000. You'd think the staff would care about our needs or wants. They, in fact, did not. We tried to book the honeymoon suite for us and regular rooms for my family but we all got the same rooms. When I asked about it, I was told it was because I booked through a third party. Fine. I will discuss that with them. Next, when we arrived we were given certain times for dinner, shows and were told we had $200 in extra "VIP" money to spend; $100 at the spa and $40 at the casino. That was actually not true. I cashed in my VIP key and I was given "extra" money to use. I got excited and thought that was great! What I was not told was that I could not use the credit all at once; so $10 per night at the casino. I was told this the last night of our trip, after not using any credit thus far but spending well over $100 at the casino alone. I asked to speak to a manager; he Was NO help and while I talked to him his staff watched our discussion and commented in Spanish with smirks on their face. The customer service is complete garbage unless you are at a preferred bar with certain staff after you've tipped them. My room was BARELY cleaned the entire 4 days I was there. I had washcloths only the first day. Of the 5 restaurants, not one was great. They were all okay. The room service was probably the best. The shows were okay, the circus one being the best. We vacation twice a year and I have NEVER had a resort care as little as this resort did. My family and I will NEVER return to a NOW resort in the Dominican, or anywhere else.