I had to book a very early flight to get to Housto...

I had to book a very early flight to get to Houston on the day I needed to be here I had previously booked a room at Hotel Derek. I arrived around noon. I was told the rooms were not ready and I would have to wait until four to check in. I asked them to make an accommodation because of my early flight. They replied broken record that the rooms were not ready and that they did not know when they would be ready. Hotels are in the business of accommodations. Having rigid rules and not even trying to make an accommodation is saying to the public: our corporate rules are more important than your needs. I will not return to this property.