Well even though hotel looks good but managment is...

Well even though hotel looks good but managment is lacking morality and humane compassion. My incident was my car broke down on the front gate of holiday inn (late night) while I was coming back from hospital. I have my father with me who was sick also a senior citizen. I went to the reception and ask the manager for help I explained her my situation and ask her to just let me park so I can drop off my father to home who was not in a good health. I was ready to pay parking price and providing her any kind of documentation she need. But they refuse to help because any kind of help or anything is only available for holiday inn guests. But she give me some stupid options like leave the car on the outside of hotel or google a towing service. While she knows I am with a senior citizen who is also a patient. I just want to say a good building doesn't mean anything if hotel is lacking hospitality. If you have policies against helping people who are not a customer that's fine but atleast have some respect and compassion for senior citizen. It took me 3 hours to get out of the situation and all those three hours my father suffer with me just because hotel doesn't allow their emploies for helping people. Even security guards outside the hotel was more helpful than those animals in clean suits (managmet)