Steve Gorten

Review of Renaissance Cleveland Hotel

As a platinum Marriott member, I have spent more t...

As a platinum Marriott member, I have spent more than 670 nights all time in Marriott properties. This is one of the worst for a chain that is almost always excellent. The rooms, even the renovated ones, are very outdated and not renaissance caliber, much less Spring Hill suites. Bathrooms are red roof in quality. Seriously. Customer service is bad (they re nice enough but overwhelmed and not capable of their positions), housekeeping is slow. This hotel isn t worthy of being a Marriott