sonja C

Review of St Pancras Renaissance

The rooms are ok, nothing spectacular, for the pri...

The rooms are ok, nothing spectacular, for the price you can get nicer rooms in London. The location is great and the public spaces are great and we ve stayed here multiple times and we love the hotel. However we were checking out on a Sunday when Disney had evidently rented the entire public spaces for a Lion King celebration. We had asked for late checkout on Sunday, nothing was said at check in about not being able to accommodate. On Sunday morning we checked with the front desk and were told that we could not check out late, we could store our luggage but had to pick them up at 2 and the club lounge closed as well. We had plans for the day in London that we had to cancel because we had nowhere to store the bags. And we are Bonvoy members, I hope others were treated a little better than us.