I would like to register the bad service of recept...

I would like to register the bad service of receptionist Elisa, who mistreated and humiliated a crew crew for breakfast, due to the wrong information she gave herself ...
He spoke out loud and embarrassed everyone who was there ... even in the presence of several guests ...
The breakfast manager ... very polite and solicitous, talked to tds, profile of a leader ... who treated his customers with respect and friendliness .... unlike the receptionist Elisa and the hotel manager, who even at knowing what happened, was neutral ... he did not take any action, remembering that the same receptionist has denied us since our arrival ... in the delivery of daily money envelopes with wrong names and getting excited when asked ... remembering that if the name made no difference ... should not be discriminated in the envelope ... Anyway, a hotel of this network that is so excellent can not allow this type of attitude of its employees ...
Never been so embarrassing an approach in the middle of breakfast ... We were all surprised and annoyed with such an attitude ... I hope that never happens this type of thing, since we spent much of our time in hotels and we would like at least to be treated with respect and cordiality ...