Chris Turner

Review of United Living Group

Please note I am a Freelance Project Manager by tr...

Please note I am a Freelance Project Manager by trade but I am now retired except for looking after all my families building projects.

United Living is one of the worst companies I have every come across,If I could give them -5 stars I would have.
This review concerns my downstairs friend who is almost blind and 73 years old.
We are both Clarion Housing tenants which use to be Russet/Circle.
He was to have his wet room gutted and a new bathroom set fitted.
Not sure why they could not refurbish his wet room instead as he has a problem getting in and out of a bath.
The workmen arrive at 8 am on the first day to start work removed the bathroom door, did not even both to lay sheeting on floor did not even put plastic sheeting over the bathroom door entrance so he had dust all over the place while they removed everything,all the wall tiles radiator and shower unit.
The vibration and noise was horrendous in his flat and mine which is directly above.
On the first Friday they arrived about 11 am and left at round about 1 pm, they left him with dust all over the floor had not even bothered to clean the bath no radiator on the wall but had left the metal brackets on the wall which where very sharp as stated before he is almost blind he had already hit himself on the bathroom door which he could not see properly due to it being put at a angle in the hall way.
They had installed a new extractor fan this sounded like a jet engine and ran all the time the vibration in my flat was all most as bad as in his flat.
I did some research into building regs re fans in bathrooms and yes it is legal to have a fan running 24/7 but also they could have fitted a fan which shut off after 15 mins which would have been far better, my guess is that it was cheaper to buy one which ran 24/7.
I phoned United Living on behalf of my friend to complain about all the problems and they did send someone out, but to be brutal about it they really could not help at all.
The jet engine fan ran for Friday Saturday Sunday that's 3 nights of noise and no sleep even with my bathroom door closed and you could still hear it in the daytime.

If they have put the rubber gasket on the back of the fan this would have cut the noise down to a hum. I then might have not been so grumpy for the rest of the week.
I know that my friend was really upset about all the problems he has had to put up with.

For everybodies information to do a simple job like fitting out a small bathroom should take about 4 to 5 days at maximum. This has taken almost 2 weeks and the mess is totally disgusting that he had to put up with.

I hope that perhaps Clarion Housing gets wind of this review and remove United Living from the Contractor List.
Because if Clarion Housing decided to refurbish my Wet Room and send United Living, The whole of the UK will hear the explosion as I throw that bunch of Cowboys from my flat.
I have tried to also leave a complaint at Clarion Housing but you can only use 260 characters which is totally useless.