I bought 2 plants at Molback's and repotted them, ...

I bought 2 plants at Molback's and repotted them, only to find that they were both extremely root bound. If I had not purchased them from a top quality nursery, I would not have been surprised, but THE Molback's?? No.

I called and spoke with the manager, and she told me it was to be expected since I had bought the plants in July. I suggested that, if Molback's knew the plants were no longer first-quality, there should have been a sign stating that fact or a markdown on the price. She told me I could bring them back for a refund--no compensation for the long drive or the fact that I had already repotted them and would need to take them out of my pots for the return.

Molback's could take a lesson from REI on customer service.