Felix Moreno

Review of Bill Page Honda

On our first weekend driving the new crv together,...

On our first weekend driving the new crv together, and approximately one week after buying the CRV, and half a tank into its use, my wife and I spot a shiny line on the windshield, directly parallel and next to the base of the rear view mirror. Then upon closer examination find the windshield is cracked in a line about 6 inches long. We both look at each other thinking how could this be, we know nothing has hit the glass. I later determined and am positive it came from the first adjustment I made to the mirror from the position she had put it into, to accommodate my viewing. I recall thinking how stiff the mirror was and how hard it was to get it into position.
So confident that the dealership would fix our brand new car, one week off the lot, on a Sunday I took it to the dealership and was told by the salesman that I would need to bring it into the service manager on Monday morning and it should be taken care of. Despite knowing what the service department at Bill page was capable of, I agreed and came back Monday morning.
I went to the service department and the service manager came out and took a flashlight to the crack and proclaimed it was struck by an object and was not covered by warranty. I told him repeatedly that there was not even a scratch of any kind on that glass not a mark or a dimple or an imperfection. There simply was a line and not even the tiniest of marks. He disagreed and marched me over to the sales manager. The sales manager looked at it and promptly agreed with the service manager. Back and forth we went until I boiled over
I left the dealership and got a magnifying glass and looked closely at the line, and once again, even under magnification, saw not a shred of evidence that anything had struck the glass, no mark what so ever.
So I took the car back to Bill Page Honda again and asked to speak to the GM, at this point fuming over my treatment to this point.
The GM comes out and I explain the problem and ask him to examine the crack as I did with the magnifying glass. He looks at it and says that the only possibility is for him to try to get Honda to cover it, but gives me little hope to think they will, by adding that in his years of business he had never seen Honda cover a cracked wind shield , and making no effort of any kind to contact Honda.

It was the disgust in his voice when he then verbally assaulted me that made me realize they were not going to fix our brand new car and we would be stuck paying the $1200 for a new windshield.

bill page honda does not honor the warranty and the service department lied to me on multiple occasions about repairs my element needed

Imagine paying $31000 for a new crv and the first time you adjust the rear view mirror your windshield cracks and having both the sales manager, the service manager and the general manager
tell you your out of luck because we think a rock hit your windshield