Yaakov Lazarus

Review of Alfred Kärcher GmbH & Co. KG

I Purchased a Karcher K5 from Builders Warehouse i...

I Purchased a Karcher K5 from Builders Warehouse in South Africa
Less then 2 weeks of use and the hose has a hole in it.
I returned the unit to the Builders and the staff contacted the Karcher representative.

The outcome is that Karcher refuses to take any responsibility for their poor quality product.

1) The unit was advertised with a 24 month warranty. No where on the box or equipment does it state that this applies only to the unit and not the accessories

2) The hose lasted less then 2 weeks

3) The Karcher representative told me, it is like buying a car. The same as when buying a car, the tyres and windscreen wipers are not under warranty.

I have an issue with that comment. When buying a car, one is provided the opportunity to read the warranty prior to purchasing. With a Karcher unit, one must first purchase the unit, then go home and read the manual to find out the T's and C's