Eric Hallstein

Review of Concord Toyota

Really frustrating experience with Concord Toyota....

Really frustrating experience with Concord Toyota. Would not recommend this dealership. After being referred to this dealership through the Costco Auto program, we worked with Craig Selbach to purchase a Toyota Highlander Hybrid. We decided not to purchase the color that Concord Toyota had arriving a few days later, and after some effort, Craig located the desired color at another dealership. Shortly after informing us that the car was being driven to Concord Toyota and that we could pick it up the next day, Craig told us he was going on vacation and his colleague Singh Khurana would finish up the sale for us. When I spoke with Singh the next morning, he said the wrong car had been ordered (gas instead of hybrid), and ultimately that he was not able to acquire the desired color from another dealership. To his credit, Singh was transparent throughout, apologized, and said he would understand if we want to purchase the car from another dealership or channel.