k

Originally came in looking for some help with pick...

Originally came in looking for some help with picking out audio equipment for my car. The original sales staff was fairly helpful, caring, and took the time to answer my questions. I ended up spending a total of around 1300$ on some items, and took home what was currently available but was notified some of the items would have to be shipped. This is a normal thing, and was understandable. Originally I was promised a phone call after a few days to give me an update on the parts that were being shipped. This did not happen. I went back into the store after some 2 weeks to get an update. I was again told id be called in the next few days for an update. almost a month later i get nothing and call back into the store. After around 30 mins on hold i finally get to talk to someone, and after going on hold for another 15 mins i get the answer "your item has not been ordered yet, i will place the order now". Okay fast forward another 2 weeks no calls so i call again only to get the same no idea when its coming response. 2 weeks after that I get a phone call from someone higher up in Visions looking to see how I like the product (which i still dont have) and tell him my story, and the response i get " i will call you back tomorrow and see whats going on". Of course never happened. 2 1/2 months after the original time i visited the store, i came in, in person to see whats going on, and return the rest of the items, but of course this time the product was available and "had been here for quite some time". If you value your time dont deal with these guys. The original product i was sold doesnt even work the way i was told it does, and has since stopped working altogether.

Comments:

No comments