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Nancy Arenas

3 years ago

This resort is a hidden gem. We came to the spa a ...

This resort is a hidden gem. We came to the spa a few weeks ago and wanted to try out the hotel and restaurants. First off - the staff is excellent - this may be a four star hotel - but the staff is five star! David at the front desk and Alex, our valet and bellman were both excellent ambassadors of the hotel and were the perfect duo to set the tone for our stay! Our initial room was in building 7B and we later learned was in the older part of the hotel (which has not been renovated) - the older part of the hotel I would rate at 3 star - but the rooms were still nice - just older! We switched rooms because my sister found a spider on her bed and was afraid there would be a spider family in the room. We were upgraded to the Oasis portion of the hotel - which is the newer renovated part. BIG difference. The rooms are much nicer. Actually really glad there was a spider now because changing rooms made all the difference! Tower pool gets very crowded with children and families. Get there early to claim a chair! Also there is a height requirement for the slide so if you have little ones - just be aware of that. I ordered lunch twice at the tower pool and it was very good both times. Ambiance outside at the Wigwam Bar was very nice - live music - string lights - but the food just did not measure up. Dessert was very good though - so if you wanted to just have a chill night at a fire pit table and listen to music then you re in business. I would not recommend the restaurant at the bar. We tried it again at breakfast and it was very bad. I would rate the food at a 1 star sadly. This is not the same as Litchfields restaurant which I am told is very nice - more upscale and better food. we never ended up trying that restaurant. The Oasis Pool is very nice - it is adult only and very peaceful - much different feel than Tower pool. The fitness center was amazing. They have every piece of equipment everything you could think of! The decor and feel of the property is just lovely. I will be coming back here. It reminds me of La Costa resort in Carlsbad California. Very similar feel. Next time we will get a golf and tennis package. I recommend!

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