Jeff Kock

Review of Gregg Young Chevrolet

Apparently when you call to talk to service it's n...

Apparently when you call to talk to service it's not local? Your calling who knows where? So naturally when they talk you in to driving to the service department they don't have to own up to the promises they made. I called and said I was worried that the last place I got my oil changed way over filled it and I wanted to address it today. Being a Saturday not a lot of places were open. He said "I understand. No problem. That's something we can do for free." I also said I wasn't sure but i think there's correlation between that and my low oil pressure light coming on. He said "yea it's most likely the censor we can look and see if it's leaking oil too. No problem." Now when I get to Gregg young they look at me like I'm stupid when I tell them what he told me. The technician says "we would have to drain the oil and do a new change. That's the only way, know what I mean, we can't just stop the oil from draining" I said no.. I don't know what you mean. Just because I CAN'T change my oil don't mean I HAVEN'T, you can let the drain plug leak, without taking it out all the way. As well as you can put the plug back in. It's not coming out that fast. I said I'm not paying for another oil change when I was told you could handle this for free. He tells me "then if you want we Can run diagnostics find out what all the dash lights are on for" in which I know I need a fuse for an 02 censor and a wheel bearing replaced. That's my dash lights. He proceeds to tell me how to exit. Tha k's for wasting my gas and time also letting me know that you apparently out source your calls. Pretty unprofessional