Nuriye K

Review of Hawthorne Chevrolet

DECEIT AND UNPROFESSIONALISM. My husband came in ...

DECEIT AND UNPROFESSIONALISM. My husband came in yesterday having the intention to lease a car. Both the dealer and he was content on a price given. Everything seemed ok. The dealer asked for further supplemental documents and he was provided with them. Before coming in to the office my husband wanted to make sure that no change would take place regarding the price. The dealer said everything was approved by them and the bank and that all there was left was for me and and the co-signer to sign to get the car. We told them that we could come in to sign it today. I have a three month old infant who I had to take with me and we drove 1.5 hours to this place. We waited for more than an hour and was later told by the finance department (as we completed ALL the steps to lease the car-not to mention adding the insurance on the car) that the price for the car was increased by around 20% per month. An absolute fraud! How is it possible that the dealer who is supposed to know the price of what he is selling, doesn't know what he has his customer getting into at the end of the day?? Long story short, not only were we presented with cold and unfriendly faces in the dealer, but were greeted with unprofessional attitude by the workers. My worst dealer experience thus far.