Bryan

Review of Apple Center Uhlmann

Every interaction I've had with an employee has be...

Every interaction I've had with an employee has been pleasant (though at times rushed, given the amount of store traffic at that time). I've had an employee spend 15 minutes, which is forever in a retail environment, help me force a sync from my iPhone to my iCloud.

I've taken three workshops, each with a great instructor. Max workshop size: three students. Each time, we finished our topics and went on to more advanced issues.

Full disclosure: I have Apple Care on my MacBook Air. All I have to do is make an appointment at the Genius Bar, and my problem/question is immediately taken care of. I had my computer shipped off for monitor issues on a Monday and it came back on Thursday of the same week with an itemized list of repairs. The quoted price of the regular repairs was more than the price of my Apple Care ($250).

I think that if you go in knowing a little about how Apple (the retailer) works, you'll have a much better experience. I also believe that there are bad apples in every tree: sometimes you're just going to get a lazy idiot to talk to. My advice? Just leave the store and walk around for ten or fifteen minutes and then return. You'll get a different employee, and will most likely have a better experience.