Kenny Reynolds

Review of Plaza Ford Inc

My wife and I came in the evening of the 24th of O...

My wife and I came in the evening of the 24th of October to look at a used 2016 Ford Explorer. Our salesman was Dan Cohen. Outstanding man! Vehicle was out front waiting our arrival. Met Dan and a quick copy of our license later, we were on our test drive. To be honest, I had NO intention of leaving the dealership that night with the Explorer. I like time at home to sort out the bull fed to us by the salesman and to decompress from the pressure tatic's used. None of that happened here. The ABSOLUTE best car buying experience EVER!! I felt in control the entire process. Felt that at any point I could stop everything, say I'm going home to think things over and we'll be in touch. NEVER have I felt that way at a dealership. During the process we were introduced to Elliot McEwen. Another outstanding gentleman!! He made the comfort level even MORE relaxing. NO PRESSURE. While they stepped away to get us approved, my wife and I talked and decided we were going home that night with the Explorer. No need to go home and chill cause there was nothing to chill from. Upon being told they got us approved we were introduced to Dave Allen, "The Math Guy"! LOL! Again, no pressure while going over final paperwork. Were shown options to ad such as extended warranty, GAP insurance and such. We got the GAP and the extended. No pressure to buy more, he understood we were on a budget and LISTENED to us!! The greatest car buying experience EVER!!
You guys have no idea how much your treatment of us meant. We elected not to say anything last night because we wanted a simple car buying experience BUT......My wife is going thru chemo treatments at this time for pancreatic cancer. My wifes happiness, comfort and health are the most important things to me in the world right now. We LOVED the Edge we traded, but I wanted her to have a few more features to make things easier at this time in her life. The LAST thing I wanted was more stress or pressure on her. You guys came thru with flying colors!!! To see her so happy and smiling so bright on the drive home made me feel INCREDIBLE about our purchase and your team at Plaza. Kudos to you guys. Kudos to your detail crew. To anyone reading this and looking to buy a car and go anywhere but here, that's just dumb. To Plaza Ford and your team, God Bless You.