Karl Hanafin

Review of Hyatt Regency Greenwich

A fine place to stay but I was very disappointed w...

A fine place to stay but I was very disappointed with the front desk as we tried to check in. We arrived quite early after a long flight and inquired about possible early openings. We were asked to leave and call at 9:30 which we did. We called and were then told perhaps 11:30. They promised to call us if a room became available. As it turns out, we did not get a room until 3:00pm - normal check-in time. We later found out that other guests were able to check-in before 11:30... We were never called. Moral of the story: be pushy and/or rude and you might get what you want, be nice and you will likely be ignored. Not my type of place!