Similar experience to one of the reviews here. Our...

Similar experience to one of the reviews here. Our water dispenser broke down 3 weeks ago, we scheduled a date and time for someone to come down and fix it but it was a no show. We contacted them again and they made up some excuse and said they will contact us again. They haven't contacted us since. The customer service game is really weak.

update (18/11): its been a month, the customer service got back and said they will schedule an appointment (something about still training workers) but no appointment has been made thus far!

update (21/11): finally made an appointment at 3 today but it was a no show, surprise surprise. Called them but was unable to get through to the customer service, no explanation, did not even inform that they are not going to turn up. wow, love how responsive they are!