I can't believe that in 2016 I can't set up the au...

I can't believe that in 2016 I can't set up the authorization to draft my bank account via the internet to pay my bill. A customer agent told be the reason behind it is that not everyone has access to the internet, I don't believe that one bit but if that's the lie you're going with why not keep the snail mail option and set up the online option too? I'm sure they are thankful to have no competition.