Tiffany Getsla

Review of Sherman Dodge/Schaumburg Jeep

I would rate this dealership 0 stars if it was off...

I would rate this dealership 0 stars if it was offered. The service department at this dealership is atrocious. They do not offer rentals until you bring up your contract and they do not have any loaners on their lot. I have a 2013 Dodge that is not even 1 year old and had major mechanical failure. They do not have a drop box so therefore my car could not be towed on the weekend to the dealer. When I had the car towed on a Monday morning they did not look at my car until Tuesday. They then had my car for a few days until it was supposedly fixed. When I went to pick my car up the car was not completely fixed. I then left the car with them for another day. They told me the part would need to be ordered. So I picked my car up. When I called a week later they said the part was in. So a day after I called I called again to confirm which they then said "Oh sorry, there is no part on order." I tried to contact the manager several times to which I got no response. When he did finally return my call he said all the parts have not been ordered. I would NEVER recommend this dealership for service. No one communicates to one another in this department and no one communicates to you (the customer). And don't even bother asking for a manager because he works just as well as all the people in his department.