Cheerr Chin

Review of American Honda Motor Company, ...

Folks, please think twice when you plan to buy a n...

Folks, please think twice when you plan to buy a new Honda vehicle. Our recent experience in purchasing a new 2020 Honda HRV demonstrated that this American Honda Inc. is no longer trustable, as they now allow the substantial defective vehicle to pass the quality control and put into the marker for sale. More ironically, they are totally irresponsible for the mistake they made, and have very bad customer service as well.
We recently purchased a new 2020 Honda HR-V from Russell & Smith Honda in Houston, Texas. However, on the first day we drove out and found that its A/C did not work. We immediately called and sent it back to the dealer, who later found a big hole in its A/C system, demonstrating that this car substantially defective when we purchased it. Therefore, we went back many times and discussed with the dealer about this problem. We also contacted American Honda customer service many times to ask for a solution. Finally, we got a call from their customer service and said Honda cannot do anything about it as the defect is covered under manufacture warranty . The sales manager of Russel & Smith Honda told us that he was trying to contact with their engineer at higher level in Honda for a solution or some compensation for our loss. Unfortunately, the answer we got from him is that they cannot do anything about it .
Folks, this can happen to us and happen to anybody else. We have been loyal customers of Honda for 16 years, and definitely will not purchase another Honda vehicle. Please learn a less from us.