Beverly Spencer

Review of Allerton Crowne Plaza

Do not stay here. At least not St. Patrick's Day w...

Do not stay here. At least not St. Patrick's Day weekend. I booked and paid for two rooms two months before our stay through Expedia.
One of our rooms had not been cleaned (and included previously left canned goods, wet washcloths etc.). Housekeeping was gone for the night, so we were without a room. The whole city was booked so we ended up sleeping on the floor of our friends hotel room the first night.

We were also offered a 25% discount to check in late. We never received this discount, because I had paid ahead of time.

I had to spend an hour on the phone with Expedia fighting to get a refund for the room we didn't have the first night. The hotel didn't want to give the refund.

Bottom line; I slept on the floor of a hotel and all we got was a free breakfast. The only redemptive thing about our stay was Steven, the head of the valet. Very nice, wonderful service. Unfortunately he doesn't have anything to do with the rooms, housekeeping, or refunds.