Jeff Romine

Review of Henderson Nissan

I initially brought my car in at the recommendatio...

I initially brought my car in at the recommendation of SiriusXM because the radio signal was not working and they said it was a hardware issue. The customer service agents at Henderson Nissan refused to look at it and told me I would have to contact SiriusXM. A few weeks later, I contacted the service manager Mike and advised what had happened. He had me bring it in so he could look at it. Well, he determined it definitely WAS a hardware issue. They replaced the satellite antenna. Once I started working with Mike, everything was great, but it was poor service when customer service wouldn t even look at it. I ve always had hood service here until this. I hope Mike counsels his staff on how to provide proper customer service. I probably will not purchase my next vehicle here unless something changes.