To whom it may concern, (Edgar Ramirez)

To whom it may concern, (Edgar Ramirez)
I live in North Hollywood and would not travel all the way to Pasadena unless it was for a reason. The representative that called me, scheduled me for the following Saturday and was giving me a discount because of some special you guys had going on.
Fast forward to my experience on Saturday. I arrived prompt at 10am, my scheduled appointment and did not leave your facility until 12:30. Yes... I waited two and half hours for an oil change and what I thought was going to be a tire rotation. (Which I told the gentleman when they walked up to my car to get my mileage info. Also it was recommended the last time I got an oil change at your facility.)
The person that first helped me wasn't there when I went to check up on my car. I'm glad I went to ask about the status of my car otherwise I would have been there for much longer. The next person who assisted me was like, "oh... It's ready. No one contacted you?" Then he brings me my report and I find out there was no tire rotation done... That's why I thought it was taking so long. I asked why didn't they do it and he said it wasn't necessary. Why did they recommend it to me last time then? Are you trying to throw on extra services my brand new car doesn't need?
The cherry on top: I didn't receive my initial discount, even though the gentleman said I was being charged 56.94, checked my bank statement I was charged 60.01.
So your service standards are as follows: 2+ hours to do an oil change, don't give correct discounts that incentivize me to travel 20 miles from North Hollywood, and on top of all that I get charged same amount I would have if my appointment only took 1 hour. I will not be returning to your facility, and I would like a manager to call me and tell me this is completely normal and you would charge anyone this 10% discounted rate (which I was already getting) price even if you made them wait And didn t complete all the services requested. (By the way I received this email I'm replying to at 11:38am...... Thanking me for the visit and asked how it went... So at some point my car was ready and no body came or called me. )