The customer service office has NO CUSTOMER SERVIC...

The customer service office has NO CUSTOMER SERVICE AT ALL. Visited the office last weekend just before 11 and it was closed. This was 2 weeks before Christmas, when most sales take place. Visited again this past Saturday and tried to go in 3 times in between visiting the stores and again there was nobody at the customer service office, and this is only 1 week before Christmas. I gave it one more chance today and drove all the way from the east end and again drove there for nothing as it was again closed. THIS IS NO SERVICE AT ALL - 1 WEEK BEFORE CHRISTMAS.