Not so pleasant start at the hotel. Arrived late n...

Not so pleasant start at the hotel. Arrived late night and went to check in, required mandatory only credit card for incidentals. I already had a corporate card on file but they wouldn't accept it. I have no phone service in the lobby so had to walk outside to get signal to call secretary. Finally got a hold of her and they would not accept cards on the phone and finance department was closed so no authorization slips were allowed. On top of that the valet was going to out a sticker on my car for parked in valet where I intended to leave my car once bags were taken out. I explained what they didn't know before acting that I was already working with front desk, as I was leaving to go inside he started taking in Spanish and was going to out the sticker on again. Finally the bell hop grabbed my bags(multiple) by hand because the bell carts were locked up. Bell hop dropped my bags along the way because he didn't use the cart. Terrible experience so far at this location. If I didn't already have plans booked in the corporate center here I wouldn't pay this hotel a dime. Manager at desk said they were going to talk to the employee but instead laughed in Spanish after I came back down. Next manager compd a nights free of valet but didn't cover bags being dropped and attitude of staff and the way I was handled when checking in.

**Update** The hotel really recovered from the initial experience. I was refunded the valet parking cost, I was able to add the corporate card to the account, and they gave me a nice gift package to recover from the initial check in process.