Worst service center ever. Never going back there....

Worst service center ever. Never going back there. I brought my car back twice because of an unsettling noise, and they kept saying they fixed it, but the noise was still there. I drive a 2012 Focus. First time they had me spend $300 on a new strut, which I thought fixed it until I heard the noise again. Brought it back and drove with a technician who verified the sound. Took it home two days later and they said they fixed a bearing issue. Well, the sound still exists and now there's a new problem when I brake.

I'd really like to know if the technicians ever care about the work they do. After this entire situation, I spoke to one over the phone and he didn't let me get in a sentence. He tried to answer my concerns as I explained my issue instead of listening to me. It's very frustrating to be cut off every sentence while I'm trying to explain my problem. I work in customer service, and this technician should not.

What I tried to explain to the technician was that when I brought my car in to get SYNC updated several months ago, I got it back and it wasn't updated. The paper I received, which states what they did and the cost of everything, stated in pen that "SYNC UPDATED" with a checkmark. I got into my car excited to use STNC, and it didn't update. This was super upsetting. I found out a few weeks ago that Ford pulled the update due to some issues. I'm pissed that no one even bothered to explain this to me when I picked up my car. I would've totally understood since I had issues installing the update myself, but they just stamped it as done and sent me off.

Worst. Place. Ever.

They don't care about customers because they don't have customer service skills.