Christie Eng

Review of Embassy Suites - Vanderbilt

After I checked in, I went to my room to drop off ...

After I checked in, I went to my room to drop off luggage. I opened my door and there were other guests in there. Apparently they booked two sets of guests to one room. The other guests left and I was reissued new room keys. I was told by front desk that they had been really busy. I paid for self-parking option which was placed on room key. After coming back from an event, I went to go park my car. My card did not work, so I had to go back to front desk to be reissued another key. I am hopeful they can discuss with staff and train them for a better experience in the future.