Amanda Wilson

Review of la Torretta

We stayed at this hotel for a wedding about 10 day...

We stayed at this hotel for a wedding about 10 days ago. I waited to see if the hotel would make this right but they haven't. We stayed in this hotel for 2 nights. I left 2 dresses hanging in the closet of the room. We called as soon as we realized that they were left. We were told "the room was cleaned but they don't check the closets", "someone is in the room so we cannot check until they leave, they leave in 3 days", "the people are staying for a week", "they do not want their room cleaned so we can't check", "oh they checked out but no one looked and now someone else is the room", "nothing has been turned in" and "lost and cousin bin is empty". Not once did anyone say "we will check the room and cal you back at this time" and ACTUALLY CALL BACK!!! we have called almost every single day!!! Worst customer service ever!!!!! Leaving your belongings in the room was totally our fault but not even trying the HELP us. Poor customer service. Would NOT recommend this place to anyone!!! Unless the hotel calls and tries to sort this mess, my review is staying up.