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Review of The Waterfront Beach Resort, a...

Summary: I booked a day pass and beach cabana. Bea...

Summary: I booked a day pass and beach cabana. Beach cabana should be renamed to "Reserved spot on the beach with an EZ-up, a small table that can fit one bag, and two lawn chairs". The pool area was packed and unusable. I communicated my disappointment with the resort, they told me they will take care of me but never did. Only received resolution after contacting the amazing people at ResortPass. I did not not get a full refund from the resort either due to some innane reason.

What happened:

We could not use the pool since it was July 4th weekend. The seats by the pool is first come/first serve and everything was full. I understand it's busy, especially with July 4th, so I was just going to brush it off and go enjoy the beach cabana instead.

The 'beach cabana' is just an EZ-UP and the 'deluxe' lounge chairs are definitely not deluxe. When you call something a cabana, it should not be an EZ-UP. This should have been named 'Reserved spot on the beach with an EZ-UP, a small table, and two lawn chairs'. As the day continued, the beach slowly became packed with other people bringing their 'beach cabanas' (just kidding, they're just EZ-ups too).

Overall, everything was disappointing so I went go to speak with the conceirge at the hotel about my experience. She was sweet, said she will take care of me, and said she will attempt to follow up in the next 2 days to make sure I receive some sort of resolution. I did not hear from her in those 2 days.

In the following 2 weeks after my time at the Waterfront, I had to reach out to the conceirge multiple times to get updates about my situation. She forwarded my information to David at guest services and he never got in touch with me. I called him multiple times and he never returned my call.

Finally, I contacted ResortPass and they were able to get an answer from the Waterfront within 2 days. Amazing.

The resort attempted to give me ANOTHER cabana as a resolution but after 2 weeks of poor communication, there is no way I want to return to the Waterfront. If the resort had kept their word and given me some sort of resolution within the first week then my tone would be different. Since they only attempted to resolve the situation AFTER I reached out to ResortPass, the only thing I wanted was a refund and to never come back to this resort.

I was able to get a refund on the EZ-UP but they didn't want to refund the day passes because "it was a holiday weekend and were completely booked". So what if it was booked? It's not like anyone else could have used the pool since the pool was heavily being used by hotel patrons anyway. We literally spent around 10 minutes standing around the pool and then leaving to go to the cabana instead.

I also had to pay a resort fee and valet parking which I'm never getting back either. I only got 54% of my money back which I am definitely not happy about.

If you're reading this, you have been warned: Skip this place.