I appreciate being comped (excluding taxes and res...

I appreciate being comped (excluding taxes and resort fees) for the room. The room was great (except for the flying insect in the bathroom. However when you arrive at 10pm and your room is still not ready something's wrong at this place. This is not the only time I had this happen. There is always a long line of guess waiting at this time of night. After driving for 2 days to get here this is disappointing. After finally getting settled into the room my guess decided it was too late and went to bed. I decided to go down and spend time in the casino. I wanted to know about breakfast and shopping. I tried to play but gave up trying to chase all the large flys and other flying insects away from my face, arms and legs. Casino has a dirty appearance and upper management really needs to do a unannounced visit. Outsiders look.