Raquel Karagines

Review of Henderson Hyundai

Steer clear of this place. Full of broken promises...

Steer clear of this place. Full of broken promises. They make it seem as though they have a great warranty but try everything they can to not honor it. I bought a car with an extended warranty here and after 3 months the battery died. I spoke with over nine people about getting it replaced under warranty. It was on a Saturday and after getting tossed around to different people and departments the service department was closed. When I called Monday to explain my situation the manager said my warranty expired "today" and that I would have to buy a new battery myself (Which is almost double compared to Walmart). One would think after buying from a dealership so proud of their warranty and buying additional warranty coverage that they would at least have replaced it as a courtesy or give a decent discount. What's a battery to them? Obviously losing a customer for life. My family and I will never buy another car from this place again. And if there is anyone I hear looking to buy a new car I'll gladly warn them about how they do business.