Aras Gorkem Akyunak Review of New World Makati Hotel
Good location and cheap.If the shareholders of the...
Good location and cheap.If the shareholders of the company are reading this: please hire consultants or change management, your investment is not optimized! If you are a long staying guest like me, beg your company to give you a more generous budget for hotel accommodation. Staff are generally friendly but the management doesn't get hospitality sector, or customer segmentation. They have "excellent" business policies where being a member to highest tier of their loyalty program doesn't get you any tangible benefits. They want weekly deposits up front, even when the room is under guarantee of a corporate contract. I think they can afford not caring about customer retention, because they manage to get high occupancy rate despite an on going construction. The free stay vouchers etc. can only be used in the hotel you earned them, so not very useful. People working here are generally kind, warm and deserve better processes to be governed by!
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