I've been to the Theatre Royal several times in th...

I've been to the Theatre Royal several times in the past and have enjoyed each experience, but I am pretty disgusted by the customer service. We had tickets for my mother's birthday for the matinee of 'The Importance of Being Ernest' tomorrow, but because of the snow we won't be able to make it as we live fairly rurally and the roads are extremely dangerous. When I called to inquire about an exchange, as stated on their website, I was informed that it was for 'The Winslow Boy' next week or nothing. Not only are we not available to go to Bath next week, but it doesn't state on the website that you only have the option of the following week's production. I entirely understand that refunds aren't possible, which is quite specifically stated in the T&Cs when you buy tickets, but I find do find it incredibly mean that the choice in this circumstance is a production that we are unable to attend because of the weather or a production that we are unable to attend because of prior commitments. Unpleasant customer service, and no room for any kind of change in circumstance when you book tickets - my mother was really looking forward to spending her birthday at the theatre, but the entire experience has been ruined as there was no option for booking into something further in the future that she could have enjoyed instead. Heartless.