C. Robert Pedraza

Review of Shangri-la's Edsa Plaza Hotel

I will say that my 5-day stay got off to a bad sta...

I will say that my 5-day stay got off to a bad start. But I immediately expressed my concerns directly to senior management of the hotel, they were all immediately corrected and from that point forward the level of service and hospitality was world-class. The rooms are very clean, the facilities are excellent, the in-room dining is great and the transportation services are outstanding.

There are a few individuals that I would like to recognize for their exceptional professionalism:

Amit Oberoi, General Manager
Gurpreet Gulati, Executive Assistant Manager - Rooms
Lala, Hostess in Horizon Club
Raymond Hernandez, Rooms Staff
Jewel Montano, Guest Service Center

Thank you to the entire staff for the wonderful hospitality.

If you are looking to stay in the best hotel in Manila - no doubt, it's the Edsa Shangri-La! I look forward to coming back.