Review of Maple Mazda

4 years ago

UPDATE:

UPDATE:
Robert the GM did try and correct some of the promises made that were not kept from the original sale. This was very nice.

In terms of communication, my experience has changed slightly. It takes a lot of back and forth to try and talk with anyone on the phone but you do get information. It is almost better to email or text anyone for proof but you do get calls back eventually

They have tried to repair trust that was broken. And the service team there is very nice.

You will get a good price on a car. You will get your service done well. You may have a headache in the process of the back and forth.

For these reasons, my rating has changed.

This is one of the worst Mazda dealerships I have ever tried to communicate with. Getting a hold of anyone in any department is always difficult. No one calls back and you are always on hold forever.

AND more importantly. They go back on promises more times then I can count. I have given them countless chances, even after the sales person who originated all the issues left the dealership.

Do yourself a favour, save yourself the headache, and go to any Mazda Dealership but this one.